Official Miniclip/Knighthood Support Channels & How to Stay Safe from Scams

Greetings brave Knight,

We're aware that some players receive messages from people pretending to be Miniclip or a Miniclip/Knighthood Player Support representative. These messages may offer in-game currency, rewards, account recovery, special offers, or help with suspensions and bans — and they may ask for information that puts your account or personal details at risk.

To keep your account safe, only ever contact Miniclip/Knighthood through the official channels below.

🎮 How to contact Miniclip/Knighthood Support

In-game (mobile) — the fastest option, as it automatically includes details that help us assist you:

1. Open the game and tap the Settings icon.

2. Select Support > Help Center.

3. Choose the topic that matches your issue and send your message.

If your game has an in-game Report option, you can use it to report another player or inappropriate behaviour directly.

Miniclip/Knighthood Support website — Submit a request to Miniclip/Knighthood Support. Select the relevant options and fill in the information requested in the form.

Knighthood Official Discord server — there are Miniclip representatives in the server who can contact you if you request it and/or give them the consent to (they will be under the role Midoki Team). Those representatives are:

- Bird

- Isabel

- Aurora

⚠️ Only the channels above are official

Any other service, account, or person offering "Miniclip/Knighthood support" is not owned, operated, or endorsed by Miniclip/Knighthood. This includes contact through:

• WhatsApp, Telegram, Discord, or other messaging apps

• Facebook or other social-media messages

• Personal or unofficial email addresses

• Unofficial websites or account-support services

Miniclip/Knighthood Support will never ask you to move a support conversation to an unofficial app or contact method. If someone contacts you outside the official channels and claims to be Miniclip/Knighthood, do not share any information or click their links.

🔐 What Support may ask for

To identify your account or investigate an issue, Miniclip/Knighthood Player Support may ask for information such as:

• Your Player ID and in-game name

• Your device, operating system, and game version

• A description of the issue, with screenshots or video where relevant

• Purchase or transaction details, when investigating a payment issue

• Details about another player, when you submit a report (e.g. their Unique ID and a screenshot of their profile or the incident)

Only ever provide this through an official Miniclip/Knighthood support channel.

❌ What Support will never ask for

Miniclip/Knighthood Support will never ask you for:

• Your password

• Your Google, Apple, Facebook, or other social-network password

• Verification codes, authentication codes, or one-time passwords (OTPs)

• Your credit/debit card number, security code (CVV), or online banking password

• Remote access to your device

• Your account credentials so someone else can log in to your account

Never share these with anyone claiming to be a Miniclip/Knighthood representative.

🚨 How to spot a scam

Be especially careful if someone:

• Claims to be Miniclip/Knighthood but contacts you through an unofficial channel

• Offers free coins, gems, items, or other rewards in exchange for information

• Says they can recover, unlock, or transfer your account for your login details

• Claims they can remove a suspension or ban if you share credentials

• Asks for your password, verification code, or login details

• Sends a suspicious link and asks you to log in

• Asks you to install software or grant remote access to your device

• Pressures you to act quickly or keep the conversation secret

🛡️ If you receive a suspicious message

• Don't reply with your credentials or any sensitive information, and don't click links or download files they send.

• Report it through one of the official Miniclip/Knighthood support channels listed above.

• If you've already shared your password, a verification code, or other sensitive details, secure the affected account or service immediately (change the password, enable two-factor authentication) and contact the relevant official support team.