Submit a request – Knighthood

Your email address

Subject

Please do not add more than 100 characters here. If you wish to share more information with us, please add it to the "Description" box below.

Description

Please enter the details of your request and make sure you include the email address associated with your game account. A member of our support staff will respond as soon as possible.

What is your username?(optional)

Please enter your game's username. If you don't have one please leave blank

What is your Player/Unique ID?

Please let us know your player ID with your game. If your are not sure how to find your user ID, please click on the link and follow the instructions: https://mcgam.es/3tS1Vtc

What is the model of your device?(optional)

Please tell us the model of your device (for example iPhone 6) that you used when the problem occurred.

What is your Device ID?(optional)

What platform are you playing on?(optional)

What is your location (Country and State/Province)?(optional)

In which country and State/Province were you, when you were playing the game?

Please select an issue that you are having

Please select an issue you are having. Selecting correct topic allows us to help you faster.

What kind of problem do you have with your account?(optional)

Please choose the best option below.

What type of Ban do you have?(optional)

Please choose what kind of data related question you have.(optional)

NOTE: This selection is ONLY for GDPR, CCPA or similar related topics. Using those fields for non data-related questions will not help you to get an answer faster.

What kind of problem are you experiencing with login?(optional)

What kind of help do you need with the account?(optional)

What is your login type (Facebook or Google)?(optional)

If you want to link both, please choose Facebook.

What kind of login are you using?(optional)

Please choose what kind of login are you using to access the game? Facebook, Google, Miniclip or is it a Guest account.

What kind of game related issue are you having?(optional)

Please choose the best option(optional)

What kind of problem do you have with the video offers?(optional)

Please choose the most appropriate

What kind of question do you have with Beta testing?(optional)

Please be aware that we do not manually add individual players to beta testing. If, at the moment, the beta is full, we ask for your patience.

Please specify your question(optional)

This option is for players who need help with the social clubs available in our games. If your question is about golf clubs, please go back a step and select a different option.

Would you like to leave feedback or a suggestion?(optional)

Please choose the issue you are having with your in-game currency(optional)

Please choose the best option(optional)

Please select the minigame that is causing you problems(optional)

What kind of question do you have about the game?(optional)

Please specify your update related question(optional)

Please choose the best option for you

Please choose the best option

Please choose type of issue you are having with the purchase(optional)

Please bear in mind that this option is only for purchases made with real money. If you made a purchase with in-game currency, please select "Game related issues and questions" so that we are able to assist you as fast as possible!

Please choose the best option below(optional)

(Change payment settings, problems with payments)

What kind of issue are you having with the purchased items?(optional)

Please specify why you wish to request a refund(optional)

Please specify what kind of question do you have with subscriptions:(optional)

What was the payment provider / method you used to make the purchase?(optional)

Please choose the payment provider (iTunes, Google Play, Xsolla, Facebook)

What was the name of the Deal/Promotion?(optional)

Please let us know, what was the deal/promotion you purchased or tried to purchase.

Please specify where you noticed inappropriate behaviour(optional)

What kind of inappropriate behaviour did you notice?(optional)

What is the User ID of the user you are reporting?(optional)

What kind of technical problem are you experiencing with the game?(optional)

Please choose the most accurate option, and before submitting a ticket, make sure you've updated to the latest version:

What is the version of your operating system?(optional)

What was the version of your operating system (i.e iOS 10.3.3) when the problem occurred?

Attachments(optional)

Add file or drop files here