App Update October 22nd 2024 Release Notes

Greetings brave Knight,

Here are the Release Notes for this update.

Overview

• Guild Wars improvements;
• Zendesk SDK removal;
• Tech tweaks, fixes and changes.

Guild Wars Improvements

This update sees the first of our planned Guild Wars improvements:

• Hold Node improvement: previously, it was possible for players to miss out on Hold Node rewards their Guild had earned if a rival Guild had taken the node in question. We have changed this so that any previously earned but unclaimed rewards can still be collected, even if the node has been lost. Now that this issue has been resolved, we'll be experimenting with swapping out Control Nodes for more Hold Nodes.
• Matchmaking improvements.

Zendesk SDK Removal

Zendesk is the system we use for our players to report any issues to us - Customer Support. However, we've had continuing issues with the performance of the SDK, with players having issues submitting tickets, attaching images, losing access to their previous tickets, etc. As such, we're removing the in-game system and replacing it with the Zendesk webform, which can be accessed from within the game, and should be a more reliable system for reporting issues and communicate with our team.

Bug fixes and Tweaks

• Various identifiable crashes and hangs have been resolved.
• Various optimisation improvements.